Ending a stream someone left running

Overview

Players start and stop their own streams in SportsCast. Sometimes they forget the second half: the game ends, they pack up, and the stream keeps running on a court that is now empty.

You can end it. It is the one thing on your dashboard that changes something rather than just reporting it, and it exists because you are the only person who can see that the court is actually free.

When to do it

End a stream when the court is empty and something is still streaming on it. That is the whole rule.

Signs you are looking at one:

• It appears under Streams still open with a running time far longer than any game your venue hosts.
• You can see the court from where you are standing and nobody is on it.
• Staff have already cleaned or relocked the court.

When not to do it

• A long game is still being played. Some formats run for hours. Look at the court, not the clock.
• A player has stepped away briefly. Between games in an open play session, the stream running on is normal.
• You think the player has been charged too much. Ending the stream does not refund anything — it stops the charge growing. If a charge looks wrong, contact StatsCentral rather than trying to fix it from here.

How to end one

1. Sign in to StatsCentral and open Venue OS.
2. Find the stream under Streams still open.
3. Check the court name matches the court you mean. Several may be running at once.
4. Click End stream.
5. Read the confirmation, which names the court, then confirm.

The stream stops, the court clears from the list, and the dashboard tells you what the player was charged.

What it costs the player

They are charged for the time they actually streamed, up to the moment you end it. Ending a stream is not a penalty and not a refund — it stops the clock.

This is why the confirmation exists. You are spending someone else's credits, so it is deliberately not a single click.

Two other things worth knowing:

• A stream nobody ends is closed automatically after four hours. Ending it yourself is better — it frees the player's remaining credits sooner and keeps your dashboard honest — but nothing runs forever.
• If the player stops it at the same moment you do, they are charged once. Whoever got there first is recorded; the second attempt does nothing.

If you end one by mistake

The player can start a new stream immediately, and they are charged only for the time each one ran. Tell them what happened so they are not left wondering why their broadcast stopped, and contact StatsCentral if they think the charge is wrong.